Shipping policy
We're here to make your Swoollies experience as warm and wonderful as our products. Here's everything you need to know about getting your order.
📦 Shipping Information
Free Shipping on All Orders of $125+ 🎉
Enjoy free shipping on all US orders of $125 and more. Orders under $125 have a flat-rate shipping fee of $9.95.
Additional duties and taxes are calculated at checkout — no surprise charges on delivery. What you see at checkout is what you pay.
Fast Processing
We know you're excited to receive your Swoollies! We do our very best to dispatch orders the same day if placed before our 10 am GMT cut-off time, or the next working day. You'll receive a confirmation email with tracking information as soon as your parcel is on its way.
Delivery Times
We ship all US orders via Royal Mail International Tracked service, delivered by USPS to ensure your parcel arrives safely.
- Standard Delivery: Typically 8-10 working days
- Tracking Included: Monitor your parcel every step of the way
- Duties & Taxes Calculated at Checkout: All fees are handled upfront, so no customs delays or unexpected charges on delivery
International Shipping to the US
We ship directly from the United Kingdom to your door in the United States. All duties, taxes, and customs fees are prepaid and included in your order total – so no unexpected charges or customs delays. Just straightforward, transparent delivery from us to you.
📍 Track Your Parcel: Use the tracking number in your shipping confirmation email to follow your delivery with Royal Mail and USPS. We're always here if you need help!
Need Help? Contact Us
We're Here to Help 💌
Have a question we haven't answered? Need help with your order? We'd love to hear from you!
Email us: info@swoollies.co.uk
We typically respond within 24 hours, often much sooner. Your happiness is our priority!