Payment Policy
At Swoollies, we're committed to providing you with a secure, seamless shopping experience. We accept a variety of payment methods to make your purchase as convenient as possible.
Accepted Payment Methods
Credit & Debit Cards
We accept all major credit and debit cards:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Maestro
- UnionPay
Digital Wallets
For faster, more convenient checkout:
- Shop Pay – Save your payment details for express checkout and track all your orders in one place
- Apple Pay – Quick and secure payment using your Apple device
- Google Pay – Fast checkout with your Google account
Buy Now, Pay Later
- Klarna – Split your purchase into flexible instalments
- Shop Pay Instalments – Pay in instalments for eligible purchases, interest-free
Payment Security
Your security is our priority. All payments are processed through Shopify's PCI-DSS compliant payment system with industry-leading encryption. We never store your complete card details on our servers.
Every transaction is protected by:
- 256-bit SSL encryption
- Secure payment gateway technology
- Fraud detection and prevention systems
- 3D Secure authentication for added protection
When Will I Be Charged?
Your payment method will be charged at the time you place your order. You'll receive an email confirmation with your order details and receipt immediately after your purchase is complete.
Currency
All prices on www.swoollies.co.uk are displayed in British Pounds (GBP). If you're paying with a card issued outside the UK, your bank may apply currency conversion fees.
Payment Issues
If your payment is declined, please:
- Check that all card details are entered correctly
- Ensure you have sufficient funds available
- Verify with your bank that there are no restrictions on your card
- Try an alternative payment method
If you continue to experience issues, please contact us at info@swoollies.co.uk and we'll be happy to help.
Refunds
Refunds will be processed to your original payment method within 7-10 business days of us receiving your return. Please refer to our Shipping & Returns Policy for full details.
Questions About Payment?
If you have any questions about our payment methods or policies, please don't hesitate to reach out to us at info@swoollies.co.uk. We're here to help make your Swoollies experience wonderful.
Last updated: December 2025